REFILL /Transfer RX
Shorter Wait Time
Shorter wait time. Only 7% of customers said a prescription wasn’t ready when promised at an independent pharmacy and just 4% complained of long waits. At pharmacy chains, 19% of customers found that a prescription wasn’t ready and 21% experienced long waits. In addition to encountering fewer delays, Consumer Reports also mentioned that independent pharmacy customers encountered fewer medication mix-ups than those who shopped elsewhere.
Why Switch to We Care Pharmacy
- Greater expertise and more personal attention. The Consumer Reports article highlights for consumers that establishing a good relationship with a pharmacist they trust is the primary reason to choose a drugstore. Lucinda Maine, CEO and executive vice president of the American Association of Colleges of Pharmacy, is quoted, “You can and should expect your pharmacist to be both accessible and knowledgeable. If he or she is not, then you should take your business elsewhere.”
- Ninety-four percent of survey participants gave their independent pharmacists high marks in knowledge. Customers of independent pharmacies also praised their pharmacist’s accessibility and personal service, and reported they were much more likely to discuss their prescriptions with a pharmacist. In contrast, customers of large chain pharmacies often found it difficult to communicate with pharmacists, at times because they thought the pharmacists seemed too busy.
Access to Medicine
- Consistent access to needed medicines. Overall, almost 40% of consumers surveyed reported that a drug they needed was out of stock in the past year. Independents like Health Mart had fewer out-of-stock drugs than most major pharmacy outlets. In the event of an out-of-stock, as a group independent pharmacies were more likely than other types of pharmacies to restock a drug later the same day or the next day.
Many independent pharmacies offer compounding, or custom-mixing, services to tailor medications for individual patients. Consumer Reports gives the example that independent drug stores “can make a medication without a certain dye for a patient with an allergy or create a liquid version of a drug for a patient who has trouble swallowing pills.” Additionally, the article highlights that independents often stock specialized medical items such as durable medical equipment. In addition, independents are most likely to offer anytime delivery services.